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Shipping + Store Policies

Please read our store policies before submitting your order.

We are now offering a pre-order option when our item is out of stock.  This option will allow you to reserve a set before we release inventory to the public.  When our product is out of stock, our website will list the date we are expected to restock and the date orders will begin processing.

Businesses across the country are being affected by intermittent shortages within their supply chains due to the current pandemic.  Simple business items  such shipping envelopes or printed labels can now take weeks to receive from suppliers.  We greatly appreciate your understanding during this time!

 

Refunds

Due to the nature of our product, we do not offer refunds.  All sales are final.  Once your order is submitted, there can not be any changes made.  Please be sure to verify your order, as well, as the shipping address before submitting. 

 

Order Processing and Fulfillment Timeline

Once your order is submitted, please allow up to 2 business days for your order to be fulfilled.  Once your order is fulfilled and shipped, please allow 3-5 business days to receive. Orders placed over a weekend (Saturday or Sunday) will begin the processing the next business day (Monday).

 

Shipping

Effective July 3, 2020 - Due to rising fulfillment costs,  all orders shipped within the US will have a flat rate shipping and handling fee of $1.75.

All orders are shipped through USPS First Class Parcel (USPS First Class Parcel International for international orders) to the mailbox of the shipping address provided during checkout.  A shipping confirmation and delivery receipt will be sent to the email address used to place the order.  Please remember to check your mailbox for the package.  Due to COVID-19, there may be shipping delays within the USPS system.  Please read below on how to track your order.

 

Track Your Order 

You can track the status and delivery of your package on our website by clicking the Track Your Order option from our menu.  To view the information, you will need the order number and email address provided during checkout.

If you do not see any movement on the tracking history of your package after 5 business days, please email: orders@thecoilbrush.com.

 

Lost or Stolen Packages

We are not responsible for any packages that are: lost, tampered with, misdirected by USPS, or stolen by a third party after delivery.  No refunds, replacements, or credits will be issued for lost/stolen packages.

If you encounter any error messages with our shipping tracker, please let us know at orders@thecoilbrush.com

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